Terms and Conditions of Sale
1. Contract Formation
These Terms and Conditions apply to all orders placed with Karuna Badges ('we', 'us', 'our') by the customer ('you', 'your'). Full payment is required before your order is accepted. Upon receipt of payment, we will confirm acceptance via email, forming a legally binding contract between us.
2. Pricing
Prices for goods are listed on our website. Delivery charges apply and are also listed on our website. Some locations may not be eligible for delivery.
3. Right to Cancel and Return Policy
You may cancel your order without penalty if it has not yet shipped. To cancel or return your order, notify us in writing or via our website contact form. You may return an item within 14 working days from the date you receive it. If the order has already shipped and you wish to return it, you must return the goods at your expense. Ensure the return shipment is tracked, as we are not liable for returns lost in transit . Items must be returned in their original condition. Opened or used items, Memorabilia and sale items, are not eligible for return. Once we receive the returned goods, your order will be canceled, and we will issue a refund minus the original shipping costs. Refunds for lost orders, when a tracked service was not used, will be provided as store credit 60 days after the purchase date.
4. Cancellation by Us
We may cancel your order if:
- We have insufficient stock.
- We do not deliver to your area.
- There is a pricing error.
If we cancel your order, we will notify you by email and refund any payments within 30 days. No additional compensation will be provided.
5. Delivery
Goods will be delivered to the address provided in your order, in accordance with our delivery policy. Ownership and risk of the goods transfer to you upon delivery.
6. Liability
If the goods are incorrect, damaged, defective, or the wrong quantity, notify us in writing within 14 days of delivery. If goods are not received, notify us within 21 to 45 days of the order date. Our obligations are limited to:
- Correcting any shortage or non-delivery.
- Replacing or repairing damaged or defective goods.
- Refunding the amount paid for the goods.
If no notice is received within 45 days, the order will be considered complete, and no further action may be taken by the customer. This decision is final, and no further discussion will be entertained.
We are not liable for indirect or consequential losses. Our liability does not cover customs, import, or export regulations. These terms do not limit your rights as a consumer or our liability for personal injury or death due to our negligence.
7. Personal Use
You agree to use the goods only for personal use and not for resale or redistribution.
8. Notices
All notices must be in writing and sent to [email protected].
9. Force Majeure
We are not liable for any failure or delay in delivering goods due to events beyond our control. This includes, but is not limited to, strikes, lock-outs, industrial disputes, system or network failures, floods, fires, explosions, accidents, postal delays, and postal strikes. In such circumstances, we will make every reasonable effort to inform you and minimize any impact on your order.
10. Severability
If any part of these terms is unenforceable, the validity of the remaining terms will not be affected.
11. Privacy
You agree to our privacy policy as stated on our website.
12. Entire Agreement
These terms, along with our website prices, delivery details, contact details, and privacy policy, constitute the entire agreement. No external representations are valid unless fraudulently made.
Shipping Policy & Return Policy
Here is a brief overview of our shipping and return policies to help you understand the process and ensure a smooth experience.
Shipping Methods and Carriers
We ship orders using PostNL or DHL. You will receive a dispatch confirmation email once your order has been shipped.
Delivery Times (Approximate)
- **UK & Europe**: 5-10 working days
- **Africa**: 10-15 working days
- **North America**: 10-15 working days
- **China, Hong Kong, and most of Asia**: 10-15 working days
- **Australia and New Zealand**: 15-30 working days
- **South America**: 15-30 working days
If you do not receive a dispatch email within 5 days of placing your order, please contact us.
Shipping Costs
- **Without Tracking**:
- 0-100 grams: £4.99
- 100-350 grams: £9.99
- 350 grams-2 kg: £14.99
- **International Tracked Post (Regardless of Weight)**: £19.99
Orders over £50 require tracked shipping to protect your purchase.
Pre-orders
Pre-ordered items will be dispatched as close to the noted date as possible. If you order both in-stock and pre-ordered items, the entire order will be dispatched once pre-ordered items are ready. To receive in-stock items sooner, please place separate orders.
International Orders
Customers outside the EU are responsible for any import duties, clearance fees, or additional charges. We cannot refund duties paid on returned items. Delays may occur due to customs or weather.
Returns
Items in new condition can be returned for store credit. Please contact us at [email protected] to process a return. Return postage is at your own cost and risk.
Undeliverable Orders
If your order is returned due to an incorrect address or not being collected, any further dispatches will incur additional postage charges.
Lost Orders
If your order is lost in transit and we are not notified within 45 days of dispatch, we will not issue a refund or replacement.
For any questions, please contact us through our CONTACT page. Thank you for choosing Karuna Badges!
Custom Badges Terms and Conditions
Initial Design Requirements
Customers must provide a design, quantity, and size for their badge. We can assist with size selection based on your budget or the badge’s purpose.
Design Deposits
A non-refundable £50 deposit is required for non-digitized designs. This covers the cost of a physical demo and is applied to the final balance.
Approval and Payment
Upon receiving or approving a digitized design, a detailed production document will be sent for your signature. Production begins after full payment and signed approval. Production typically takes 20 days but may vary. Finished badges will be shipped via your chosen method. Customs fees are your responsibility.
Price Comparison
Send quotes from other suppliers to [email protected]. We aim to beat prices by at least 10%. If we cannot, you will receive a free badge.
Cancellation Policy
If you cancel after requesting a design, a £350 fee per design applies. Each section of multi-part designs incurs its own fee. This fee is separate from the non-refundable deposit.
Customer Support
For questions or concerns, contact us anytime for assistance.
These terms and conditions are subject to change without notice and are binding upon acceptance of our services.
1. Contract Formation
These Terms and Conditions apply to all orders placed with Karuna Badges ('we', 'us', 'our') by the customer ('you', 'your'). Full payment is required before your order is accepted. Upon receipt of payment, we will confirm acceptance via email, forming a legally binding contract between us.
2. Pricing
Prices for goods are listed on our website. Delivery charges apply and are also listed on our website. Some locations may not be eligible for delivery.
3. Right to Cancel and Return Policy
You may cancel your order without penalty if it has not yet shipped. To cancel or return your order, notify us in writing or via our website contact form. You may return an item within 14 working days from the date you receive it. If the order has already shipped and you wish to return it, you must return the goods at your expense. Ensure the return shipment is tracked, as we are not liable for returns lost in transit . Items must be returned in their original condition. Opened or used items, Memorabilia and sale items, are not eligible for return. Once we receive the returned goods, your order will be canceled, and we will issue a refund minus the original shipping costs. Refunds for lost orders, when a tracked service was not used, will be provided as store credit 60 days after the purchase date.
4. Cancellation by Us
We may cancel your order if:
- We have insufficient stock.
- We do not deliver to your area.
- There is a pricing error.
If we cancel your order, we will notify you by email and refund any payments within 30 days. No additional compensation will be provided.
5. Delivery
Goods will be delivered to the address provided in your order, in accordance with our delivery policy. Ownership and risk of the goods transfer to you upon delivery.
6. Liability
If the goods are incorrect, damaged, defective, or the wrong quantity, notify us in writing within 14 days of delivery. If goods are not received, notify us within 21 to 45 days of the order date. Our obligations are limited to:
- Correcting any shortage or non-delivery.
- Replacing or repairing damaged or defective goods.
- Refunding the amount paid for the goods.
If no notice is received within 45 days, the order will be considered complete, and no further action may be taken by the customer. This decision is final, and no further discussion will be entertained.
We are not liable for indirect or consequential losses. Our liability does not cover customs, import, or export regulations. These terms do not limit your rights as a consumer or our liability for personal injury or death due to our negligence.
7. Personal Use
You agree to use the goods only for personal use and not for resale or redistribution.
8. Notices
All notices must be in writing and sent to [email protected].
9. Force Majeure
We are not liable for any failure or delay in delivering goods due to events beyond our control. This includes, but is not limited to, strikes, lock-outs, industrial disputes, system or network failures, floods, fires, explosions, accidents, postal delays, and postal strikes. In such circumstances, we will make every reasonable effort to inform you and minimize any impact on your order.
10. Severability
If any part of these terms is unenforceable, the validity of the remaining terms will not be affected.
11. Privacy
You agree to our privacy policy as stated on our website.
12. Entire Agreement
These terms, along with our website prices, delivery details, contact details, and privacy policy, constitute the entire agreement. No external representations are valid unless fraudulently made.
Shipping Policy & Return Policy
Here is a brief overview of our shipping and return policies to help you understand the process and ensure a smooth experience.
Shipping Methods and Carriers
We ship orders using PostNL or DHL. You will receive a dispatch confirmation email once your order has been shipped.
Delivery Times (Approximate)
- **UK & Europe**: 5-10 working days
- **Africa**: 10-15 working days
- **North America**: 10-15 working days
- **China, Hong Kong, and most of Asia**: 10-15 working days
- **Australia and New Zealand**: 15-30 working days
- **South America**: 15-30 working days
If you do not receive a dispatch email within 5 days of placing your order, please contact us.
Shipping Costs
- **Without Tracking**:
- 0-100 grams: £4.99
- 100-350 grams: £9.99
- 350 grams-2 kg: £14.99
- **International Tracked Post (Regardless of Weight)**: £19.99
Orders over £50 require tracked shipping to protect your purchase.
Pre-orders
Pre-ordered items will be dispatched as close to the noted date as possible. If you order both in-stock and pre-ordered items, the entire order will be dispatched once pre-ordered items are ready. To receive in-stock items sooner, please place separate orders.
International Orders
Customers outside the EU are responsible for any import duties, clearance fees, or additional charges. We cannot refund duties paid on returned items. Delays may occur due to customs or weather.
Returns
Items in new condition can be returned for store credit. Please contact us at [email protected] to process a return. Return postage is at your own cost and risk.
Undeliverable Orders
If your order is returned due to an incorrect address or not being collected, any further dispatches will incur additional postage charges.
Lost Orders
If your order is lost in transit and we are not notified within 45 days of dispatch, we will not issue a refund or replacement.
For any questions, please contact us through our CONTACT page. Thank you for choosing Karuna Badges!
Custom Badges Terms and Conditions
Initial Design Requirements
Customers must provide a design, quantity, and size for their badge. We can assist with size selection based on your budget or the badge’s purpose.
Design Deposits
A non-refundable £50 deposit is required for non-digitized designs. This covers the cost of a physical demo and is applied to the final balance.
Approval and Payment
Upon receiving or approving a digitized design, a detailed production document will be sent for your signature. Production begins after full payment and signed approval. Production typically takes 20 days but may vary. Finished badges will be shipped via your chosen method. Customs fees are your responsibility.
Price Comparison
Send quotes from other suppliers to [email protected]. We aim to beat prices by at least 10%. If we cannot, you will receive a free badge.
Cancellation Policy
If you cancel after requesting a design, a £350 fee per design applies. Each section of multi-part designs incurs its own fee. This fee is separate from the non-refundable deposit.
Customer Support
For questions or concerns, contact us anytime for assistance.
These terms and conditions are subject to change without notice and are binding upon acceptance of our services.
WE ARE A SCOUT RUN PROJECT AND AIM TO SERVE ALL SCOUTS AND GUIDES WITHOUT DISTINCTION OF ASSOCIATION OR COUNTRY.
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HoursM-F: 710am - 4pm GMT
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+31 6 41400422
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