Terms and Conditions of Sale
1. The Contract Between Us
These Terms and Conditions shall apply to all orders for the purchase of goods or materials by the customer (‘you’ and ‘your’) from Karuna Badges (‘our’,’we’ and ‘us’) We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. Any reference to goods means any items on our website.
2. Price
The prices payable for goods that you order are as set out in our website. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
3. Right For You to Cancel Your Contract You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel your contract you must notify us in writing or by using our contact form on our website. If you have received the goods before you cancel your contract then you must send the goods back to us in accordance with our returns/refunds policy on our website. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us in accordance with our returns/refunds policy on our website. Any refunds will be processed in accordance with our returns/refunds policy on our website.
4. Cancellation by Us
We reserve the right to cancel the contract between us if: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your original form of payment as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of Goods to You
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Delivery will be in accordance with our delivery policy on our website. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6. Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 14 of the delivery of the goods in question. If you do not receive the goods ordered in accordance with our delivery policy, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us, our only obligation will be, at your option: to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. Personal Use
You agree that you will only use the goods for your personal use and for use by the members of the group for which the goods have been purchased and will not resell or redistribute the goods in any other way.
8. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address info@karunabadges.com
9. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
10. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
11. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy which is on our website.
12. Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Terms and Conditions for Badge Production
Initial Design Requirements: Customer must provide a design for their badge, either as a hand drawing or a specific idea, along with the desired quantity and size of the badge. If the customer is unsure about the size, the company may provide assistance in deciding based on the customer's budget or the purpose of the badge.
Design Deposits: If the customer's design is not digitized, a non-refundable deposit of £50 must be made to start the production process. This fee covers the cost of creating a physical demo and will be applied towards the final balance.
Approval and Payment: Upon receipt of the digitized design or after the customer approves the design created by the company, a document detailing the specifics of the badge production (quantity, type of backing, final cost, etc.) will be sent to the customer for signature. The company will begin production on the customer's badges once full payment and a signed approval document have been received. On average, it takes about 20 days from payment to completion, but this may vary due to other factors such as the number of orders ahead or holidays. After completion, the finished badges will be sent to the customer via the customer's preferred shipping method (Registered Airmail, DHL, FedEx). It is the customer's responsibility to pay any customs fees that may be incurred.
Price Comparison: If the customer has a quote from another supplier, they may send it to the company at custom@karunabadges.com. The company will attempt to beat the quoted price by at least 10% and if unable to do so, the company will provide a free badge to the customer.
Cancellation Policy: If the customer decides not to move forward with producing their badges after a design has been requested, there will be a fee of £350 per design. For designs with multiple sections, each section will be considered a separate unique design and will incur its own fee. This fee covers the time and effort put into the design process and is separate from the non-refundable deposit for the physical demo.
Customer Support: If the customer has any questions or concerns, the company is available to assist them. The customer may reach out to the company at any time for support.
These terms and conditions are subject to change without notice and are binding upon acceptance of the company's services.
1. The Contract Between Us
These Terms and Conditions shall apply to all orders for the purchase of goods or materials by the customer (‘you’ and ‘your’) from Karuna Badges (‘our’,’we’ and ‘us’) We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. Any reference to goods means any items on our website.
2. Price
The prices payable for goods that you order are as set out in our website. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
3. Right For You to Cancel Your Contract You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel your contract you must notify us in writing or by using our contact form on our website. If you have received the goods before you cancel your contract then you must send the goods back to us in accordance with our returns/refunds policy on our website. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us in accordance with our returns/refunds policy on our website. Any refunds will be processed in accordance with our returns/refunds policy on our website.
4. Cancellation by Us
We reserve the right to cancel the contract between us if: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your original form of payment as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of Goods to You
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Delivery will be in accordance with our delivery policy on our website. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6. Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 14 of the delivery of the goods in question. If you do not receive the goods ordered in accordance with our delivery policy, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us, our only obligation will be, at your option: to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. Personal Use
You agree that you will only use the goods for your personal use and for use by the members of the group for which the goods have been purchased and will not resell or redistribute the goods in any other way.
8. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address info@karunabadges.com
9. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
10. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
11. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy which is on our website.
12. Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Terms and Conditions for Badge Production
Initial Design Requirements: Customer must provide a design for their badge, either as a hand drawing or a specific idea, along with the desired quantity and size of the badge. If the customer is unsure about the size, the company may provide assistance in deciding based on the customer's budget or the purpose of the badge.
Design Deposits: If the customer's design is not digitized, a non-refundable deposit of £50 must be made to start the production process. This fee covers the cost of creating a physical demo and will be applied towards the final balance.
Approval and Payment: Upon receipt of the digitized design or after the customer approves the design created by the company, a document detailing the specifics of the badge production (quantity, type of backing, final cost, etc.) will be sent to the customer for signature. The company will begin production on the customer's badges once full payment and a signed approval document have been received. On average, it takes about 20 days from payment to completion, but this may vary due to other factors such as the number of orders ahead or holidays. After completion, the finished badges will be sent to the customer via the customer's preferred shipping method (Registered Airmail, DHL, FedEx). It is the customer's responsibility to pay any customs fees that may be incurred.
Price Comparison: If the customer has a quote from another supplier, they may send it to the company at custom@karunabadges.com. The company will attempt to beat the quoted price by at least 10% and if unable to do so, the company will provide a free badge to the customer.
Cancellation Policy: If the customer decides not to move forward with producing their badges after a design has been requested, there will be a fee of £350 per design. For designs with multiple sections, each section will be considered a separate unique design and will incur its own fee. This fee covers the time and effort put into the design process and is separate from the non-refundable deposit for the physical demo.
Customer Support: If the customer has any questions or concerns, the company is available to assist them. The customer may reach out to the company at any time for support.
These terms and conditions are subject to change without notice and are binding upon acceptance of the company's services.
WE ARE A SCOUT RUN PROJECT AND AIM TO SERVE ALL SCOUTS AND GUIDES WITHOUT DISTINCTION OF ASSOCIATION OR COUNTRY.
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HoursM-F: 710am - 4pm GMT
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+31 6 41400422
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info@karunabadges.com
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