UK & EUROPE ORDERS
All badge orders will be sent by PostNL or DHL, and you should expect to receive it within 5-10 working days of you receiving a dispatched confirmation email from us, if you do not receive a dispatched email within 5 days please email us .
Pre-ordered badges will be despatched as close to the date noted on the product information page as possible.
Please note: if you have ordered both badges that are in-stock AND pre-ordered badges, your order will be dispatched as soon as the pre-ordered badges are ready.
If you would like to receive your in-stock items sooner, please process the order in 2 or more transactions.
If you require a more secure delivery please contact us.
Postage is based on weight and is as follows :
POSTAGE WITHOUT TRACKING
0-100 grams - £4.99
100 -350 grams - £9.99
350grams - 2kg - £14.99
INTERNATIONAL TRACKED POST REGARDLESS OF WEIGHT - £19.99
All orders above £50 are required to be mailed by tracked shipping. This is to protect your money and to make sure your badges do not get lost in the mail and have to be resent.
FREE TRACKED SHIPPING ON ORDERS ABOVE £100
· INTERNATIONAL ORDERS ( USA , LATIN AMERICA , ASIA, AUSTRALIA & NEW ZEALAND)
We are happy to accept payment from overseas customers using the following payment methods: International Bank Transfer or through an invoice via Stripe. Please note, buyers are responsible for any charges incurred from bank transfers and goods will only be shipped once payment has been received and cleared.
Please note that customers purchasing from outside the EU are responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. Sometimes goods may be subject to delay, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to pay for or refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs and Excise.
Postage is based on weight and is as follows :
0-100 grams - £4.99
100 -350 grams - £9.99
350grams - 2kg - £14.99
INTERNATIONAL REGISTERED POST REGARDLESS OF WEIGHT - £19.99
DHL OPTION IS ALSO AVAILABLE
• CAN I RETURN BADGES IF I’VE OVER ORDERED?
Yes. As long as they're still in a new condition we will exchange them for store credit.
Please contact us at info@karunabadges.com to process a return.
• WHAT HAPPENS IF MY ORDER IS RETURNED ?
Should your order be returned to us by our delivery partner showing that it was not deliverable due to incorrect address, not collected or other reasons where the customer is at fault, any further attempted dispatches by Karuna Badges will incur the appropriate postage charge.
• RETURNS & REFUND POLICY
We would recommend that you return your items via registered post.
Karuna Badges will issue a refund once the items have been returned.
If a refund is required, we need to be informed no later than fourteen (14) days after receipt of the order. The order must then be returned to us within fourteen (14) days after we have been informed of the cancellation. Should the refund be as a result of an error/defective product from Karuna Badges, we will give a full refund plus the return delivery charge (please provide evidence of this). However if the refund is due to a customer error, we will be giving a full refund less the original postage cost – you will also be responsible for the cost of returning the goods to us. If we agree a refund is payable to you we will process this as soon as possible and in any case within fourteen (14) days of receipt of the original order back to us.
If your order has unfortunately been lost in transit by our delivery partner and we are not notified by you within 80 days of dispatch, Karuna Badges will not issue a refund or send a replacement order.
The returned goods do not need to be in their original packaging however they need to be in a sealable condition.
Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
If you have any additional questions please send us a message through the CONTACT page.
All badge orders will be sent by PostNL or DHL, and you should expect to receive it within 5-10 working days of you receiving a dispatched confirmation email from us, if you do not receive a dispatched email within 5 days please email us .
Pre-ordered badges will be despatched as close to the date noted on the product information page as possible.
Please note: if you have ordered both badges that are in-stock AND pre-ordered badges, your order will be dispatched as soon as the pre-ordered badges are ready.
If you would like to receive your in-stock items sooner, please process the order in 2 or more transactions.
If you require a more secure delivery please contact us.
Postage is based on weight and is as follows :
POSTAGE WITHOUT TRACKING
0-100 grams - £4.99
100 -350 grams - £9.99
350grams - 2kg - £14.99
INTERNATIONAL TRACKED POST REGARDLESS OF WEIGHT - £19.99
All orders above £50 are required to be mailed by tracked shipping. This is to protect your money and to make sure your badges do not get lost in the mail and have to be resent.
FREE TRACKED SHIPPING ON ORDERS ABOVE £100
· INTERNATIONAL ORDERS ( USA , LATIN AMERICA , ASIA, AUSTRALIA & NEW ZEALAND)
We are happy to accept payment from overseas customers using the following payment methods: International Bank Transfer or through an invoice via Stripe. Please note, buyers are responsible for any charges incurred from bank transfers and goods will only be shipped once payment has been received and cleared.
Please note that customers purchasing from outside the EU are responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. Sometimes goods may be subject to delay, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to pay for or refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs and Excise.
Postage is based on weight and is as follows :
0-100 grams - £4.99
100 -350 grams - £9.99
350grams - 2kg - £14.99
INTERNATIONAL REGISTERED POST REGARDLESS OF WEIGHT - £19.99
DHL OPTION IS ALSO AVAILABLE
• CAN I RETURN BADGES IF I’VE OVER ORDERED?
Yes. As long as they're still in a new condition we will exchange them for store credit.
Please contact us at info@karunabadges.com to process a return.
• WHAT HAPPENS IF MY ORDER IS RETURNED ?
Should your order be returned to us by our delivery partner showing that it was not deliverable due to incorrect address, not collected or other reasons where the customer is at fault, any further attempted dispatches by Karuna Badges will incur the appropriate postage charge.
• RETURNS & REFUND POLICY
We would recommend that you return your items via registered post.
Karuna Badges will issue a refund once the items have been returned.
If a refund is required, we need to be informed no later than fourteen (14) days after receipt of the order. The order must then be returned to us within fourteen (14) days after we have been informed of the cancellation. Should the refund be as a result of an error/defective product from Karuna Badges, we will give a full refund plus the return delivery charge (please provide evidence of this). However if the refund is due to a customer error, we will be giving a full refund less the original postage cost – you will also be responsible for the cost of returning the goods to us. If we agree a refund is payable to you we will process this as soon as possible and in any case within fourteen (14) days of receipt of the original order back to us.
If your order has unfortunately been lost in transit by our delivery partner and we are not notified by you within 80 days of dispatch, Karuna Badges will not issue a refund or send a replacement order.
The returned goods do not need to be in their original packaging however they need to be in a sealable condition.
Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
If you have any additional questions please send us a message through the CONTACT page.
WE ARE A SCOUT RUN PROJECT AND AIM TO SERVE ALL SCOUTS AND GUIDES WITHOUT DISTINCTION OF ASSOCIATION OR COUNTRY.
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HoursM-F: 710am - 4pm GMT
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+31 6 41400422
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info@karunabadges.com
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