• WHAT PROGRAMS DO YOU SUPPORT WITH THE SALE OF THE BADGES?

We aim to support local scout groups rather than on a more national level, all the money that is donated is done through the World Scout Foundation to assure that the money is distributed accordingly. 

• DO YOU ACCEPT APPLE PAY ?

Yes, we are now offering apple pay which adds a layer of security to you as we have now been verified by apple.

• CAN I ADD ANYTHING TO MY ORDER ONCE I HAVE PLACED IT?

UNFORTUNATELY NO , our system is as secure as possible, which means we don't have access to do manual changes to orders. 

• IS THERE A MINIMUM ORDER TO GET TRACKED SHIPPING?

Any order over £50 will require tracked shipping in order to make sure your badges do not get lost in transit and have to be replaced. This is to safeguard your money and our stock.

• HOW LONG WILL MY ORDER TAKE TO ARRIVE? 

Shipping is done from Netherlands. We try to do postal runs every Monday, Wednesday and Friday, or at least twice a week. You should receive an automatic email once your order has been shipped ( please make sure you check your junk and spam email ). Normal approximate delivery times are as follows:

​~ Within Europe: 5-10 days
​​~ Africa: 10-15 days
~ To North America: 10-15 days
~ China, Hong Kong and most of Asia: 10-15 days
~ Australia and New Zealand: 15-30 days
~ South America: 15-30 days

• MY ORDER HAS NOT ARRIVED !!!

Don't you worry, send us an email and we will check if it has been shipped or it is pending shipment. If it has been shipped and it's been a while, the package might be stuck in Customs or lost altogether. If more than one month has passed since you received the email stating that your order was shipped,

Please note that we offer two shipping options: tracked and non-tracked. If you chose non-tracked there is little we can do to know where the package is located at any given time as it is posted via International Airmail. 
If your order has unfortunately been lost in transit by our delivery partner and we are not notified by you within 80 days of dispatch, Karuna Badges will not issue a refund or send a replacement order.

If there is any other problems, get in touch. Your satisfaction is our priority. 

• DO YOU MAKE CUSTOM BADGES?

YES, and as a non for profit small company our aim is to offer you the lowest price in the market. 
We don't profit from making your badge and we hope that the money that you save in producing your badge goes toward a greater cause. 
The turnaround for Custom orders is generally around 3/4 weeks (most likely longer due to pandemic), but it depends what you're ordering. 

• DO YOU DELIVER WORLDWIDE?

Yes we do !!!!! 
Please note you may be charged import tax and duties on receipt of your goods , which is subject to your local laws.  This fees are not quoted and you are fully responsible for their payment.

• WHAT’S THE DIFFERENCE BETWEEN EMBROIDERED AND WOVEN?

Embroidered badges have the design stitched onto a backing fabric and creates a raised fell to the badge. Woven is similar to how a shirt tie is created and is woven from multiple threads at once which gives a flat fell and enables a much higher detail.

• I WANT TO BECOME A DISTRIBUTOR

We are actively looking to expand, Karuna Badges is composed of a very small team and this business started as a hobby to try to help out our scout group. Now we've grown into a well-known company. We'd love to have our badges reach all the corners of the world. If you're interested in partnering with us to provide our badges locally we'd be more than happy to have a chat with you. Reach out to us!

• DO YOU PROVIDE DISCOUNTS FOR BULK AND WHOLESALE ORDERS?

Yes we do !!!! Contact us for a special price, let us know if you're going to use it for fundraising and we will do our best to help you out so you can maximize your fundraiser.

• CAN I PAY BY CHEQUE , BANK TRANSFER OR PAYPAL?

Bank Transfers: Yes, although our preferred method is via Stripe, we can accept your bank transfer , however please note that any transfer fees shall be paid by you.
Please contact us to place an order with payment by bank transfer.
Cheques: We no longer accept cheques.
PAYPAL: Paypal no longer loves us so we can no longer provide

• CAN I RETURN BADGES IF I’VE OVER ORDERED?

Yes. As long as they're still in a new condition, we will exchange them for store credit. 


If you have any additional questions please send us a message through the CONTACT page.
The Fleur de Lis and Trefoil symbols are non-trademarked and are free to use.