Karuna Badges – Full Terms and Conditions of Sale
These Terms and Conditions govern all purchases made through the Karuna Badges website ("we", "us", "our") by the customer ("you", "your"). By placing an order, you confirm that you have read, understood, and agreed to these terms, as presented during the checkout process and available at https://www.karunabadges.com/terms--conditions.html.
1. Contract FormationA legally binding contract is formed once full payment has been made and we issue an order confirmation via email. Until then, we are not obligated to fulfill any order.
2. PricingPrices are listed on our website in GBP (£) and include VAT where applicable. Shipping charges are separate and displayed during checkout. We reserve the right to change prices at any time prior to confirmation of order.
3. Age and Legal CapacityBy placing an order, you affirm that you are at least 18 years old and legally capable of entering into binding contracts.
4. PaymentPayment must be made in full before your order is processed. We accept major credit/debit cards and other payment methods as listed during checkout. Any failure to complete payment will result in automatic order cancellation.
5. Shipping Policy
Shipping Methods: We ship via PostNL or DHL. A dispatch confirmation email is sent when your order ships.
Approximate Delivery Times:
Pre-orders: In-stock and pre-ordered items purchased together will be dispatched once all items are available. If you wish to receive in-stock items earlier, please place a separate order.
International Orders: Customers outside the EU are responsible for any customs duties, taxes, clearance fees, or delays. These are not refundable.
Undeliverable Orders: If an order is returned due to incorrect address input or failure to collect, you must pay additional postage to resend the item.
Lost Orders: If you do not report a missing item within 45 calendar days of the shipment date, we will consider the order completed and no refund, replacement, or credit will be issued.
6. Return, Refund & Cancellation Policy
Cancellation Before Shipping: You may cancel your order before dispatch without penalty. Once shipped, the return policy applies.
Return Eligibility:
Statutory Rights: These terms do not override your rights under consumer protection laws where applicable. We comply with the 14-day right of withdrawal for eligible customers within the EU/UK in accordance with Directive 2011/83/EU. Exceptions apply to custom goods and non-returnable items.
Model Withdrawal Form: A template withdrawal form is available upon request.
7. Custom Badges Policy
Requirements:
8. Chargebacks & Fraud
Strict Chargeback Policy: By completing your purchase, you irrevocably agree not to initiate any chargeback request without first contacting us to resolve the issue. Any chargeback initiated without first engaging with us directly will be considered a material breach of contract.
Our Rights Include:
9. LiabilityWe are not responsible for any indirect, special, or consequential damages. Our total liability for any claim shall not exceed the value of the product in question.
If you receive defective, damaged, or incorrect goods:
We are not liable for customs delays, duties, or international delivery issues.
10. Personal UseAll purchases are for personal use only unless a separate distribution agreement is signed.
11. NoticesAll formal correspondence must be sent to [email protected].
12. Force MajeureWe are not liable for events beyond our control, including but not limited to pandemics, postal strikes, customs delays, acts of God, war, embargoes, or government actions.
13. Governing Law and JurisdictionThese Terms are governed by the laws of The Netherlands. All legal proceedings shall be brought in the courts of Eindhoven. Where required by law (e.g. UK or EU), consumers may also bring proceedings in their local jurisdiction.
14. SeverabilityIf any part of these terms is deemed unenforceable, the rest shall remain in effect.
15. Entire AgreementThese Terms, our Privacy Policy, and the terms shown at checkout constitute the full agreement. No verbal or outside agreements apply unless confirmed in writing.
16. Data ProtectionYour data is used only for fulfilling your order and necessary communications. For more information, see our Privacy Policy.
17. Dispute ResolutionBefore initiating formal action, you agree to contact us in good faith and allow 14 days to resolve any dispute.
18. Communication AbuseWe reserve the right to refuse service or block communication from any individual who engages in harassment, fraud, or abuse.
19. Waiver ClauseFailure to enforce any part of these Terms shall not constitute a waiver of our rights.
20. Consent DeclarationBy completing your purchase, you confirm you have read and understood our Terms and Conditions, available during checkout and at karunabadges.com/terms--conditions.html. You affirm that you agreed to them voluntarily, with sound mind, and that your purchase confirms legal acceptance of these terms.
21. Evidence & DocumentationWe reserve the right to store and present any communication, order log, tracking proof, and digital data in defense of disputes or chargebacks.
22. Intellectual PropertyAll designs, content, and logos on the Karuna Badges website are owned by us and may not be reproduced without written consent.
If you have any questions about these Terms, contact us at [email protected].
Thank you for supporting Karuna Badges – a Scout-run project dedicated to serving Scouts and Guides around the world.
These Terms and Conditions govern all purchases made through the Karuna Badges website ("we", "us", "our") by the customer ("you", "your"). By placing an order, you confirm that you have read, understood, and agreed to these terms, as presented during the checkout process and available at https://www.karunabadges.com/terms--conditions.html.
1. Contract FormationA legally binding contract is formed once full payment has been made and we issue an order confirmation via email. Until then, we are not obligated to fulfill any order.
2. PricingPrices are listed on our website in GBP (£) and include VAT where applicable. Shipping charges are separate and displayed during checkout. We reserve the right to change prices at any time prior to confirmation of order.
3. Age and Legal CapacityBy placing an order, you affirm that you are at least 18 years old and legally capable of entering into binding contracts.
4. PaymentPayment must be made in full before your order is processed. We accept major credit/debit cards and other payment methods as listed during checkout. Any failure to complete payment will result in automatic order cancellation.
5. Shipping Policy
Shipping Methods: We ship via PostNL or DHL. A dispatch confirmation email is sent when your order ships.
Approximate Delivery Times:
- UK & Europe: 5–10 working days
- Africa, North America, Asia: 10–15 working days
- Australia, New Zealand, South America: 15–30 working days
- 0–100g (untracked): £4.99
- 100–350g (untracked): £9.99
- 350g–2kg (untracked): £14.99
- Tracked shipping (any weight): £19.99 (mandatory for orders over £50)
Pre-orders: In-stock and pre-ordered items purchased together will be dispatched once all items are available. If you wish to receive in-stock items earlier, please place a separate order.
International Orders: Customers outside the EU are responsible for any customs duties, taxes, clearance fees, or delays. These are not refundable.
Undeliverable Orders: If an order is returned due to incorrect address input or failure to collect, you must pay additional postage to resend the item.
Lost Orders: If you do not report a missing item within 45 calendar days of the shipment date, we will consider the order completed and no refund, replacement, or credit will be issued.
6. Return, Refund & Cancellation Policy
Cancellation Before Shipping: You may cancel your order before dispatch without penalty. Once shipped, the return policy applies.
Return Eligibility:
- Must be in new, unused, and sealable condition.
- Return request must be initiated within 14 days of delivery.
- Returns must be received within 14 days of your notification.
- Return postage is your responsibility and at your own risk.
- We do not accept returns on memorabilia, opened, used, damaged, or clearance items.
- Will be processed within 14 days of receiving your returned item in acceptable condition.
- If refund is due to our fault (e.g. wrong or defective item), we will refund your item cost plus reasonable return postage (upon proof).
- If refund is due to your error (e.g. wrong item ordered), we will refund the item cost only, excluding the original shipping fee. Return shipping is your responsibility.
- Untracked Lost Orders: If an order shipped without tracking is not received, store credit may be offered 60 days after the shipment date, subject to verification.
Statutory Rights: These terms do not override your rights under consumer protection laws where applicable. We comply with the 14-day right of withdrawal for eligible customers within the EU/UK in accordance with Directive 2011/83/EU. Exceptions apply to custom goods and non-returnable items.
Model Withdrawal Form: A template withdrawal form is available upon request.
7. Custom Badges Policy
Requirements:
- Customers must provide artwork, size, and quantities for custom designs.
- A £50 non-refundable deposit is required for new design work.
- Full payment and a signed production agreement must be received before production.
- No changes can be made after approval is given.
- Cancellations after design begins incur a fee of £350 per design or per unit if the order has multiple design sections.
- Badges will ship via your selected method. Any customs charges are your responsibility.
- If you provide a written quote from a competitor and we cannot match or beat it, you will receive one free badge.
8. Chargebacks & Fraud
Strict Chargeback Policy: By completing your purchase, you irrevocably agree not to initiate any chargeback request without first contacting us to resolve the issue. Any chargeback initiated without first engaging with us directly will be considered a material breach of contract.
Our Rights Include:
- Presenting full evidence to dispute any chargeback, including delivery records, communications, and usage data.
- Recovering chargeback fees, legal costs, and associated damages through debt collection or legal action.
- Banning you from future transactions with us.
9. LiabilityWe are not responsible for any indirect, special, or consequential damages. Our total liability for any claim shall not exceed the value of the product in question.
If you receive defective, damaged, or incorrect goods:
- Notify us within 14 days of receipt.
- If not received within 45 days, notify us before that deadline.
We are not liable for customs delays, duties, or international delivery issues.
10. Personal UseAll purchases are for personal use only unless a separate distribution agreement is signed.
11. NoticesAll formal correspondence must be sent to [email protected].
12. Force MajeureWe are not liable for events beyond our control, including but not limited to pandemics, postal strikes, customs delays, acts of God, war, embargoes, or government actions.
13. Governing Law and JurisdictionThese Terms are governed by the laws of The Netherlands. All legal proceedings shall be brought in the courts of Eindhoven. Where required by law (e.g. UK or EU), consumers may also bring proceedings in their local jurisdiction.
14. SeverabilityIf any part of these terms is deemed unenforceable, the rest shall remain in effect.
15. Entire AgreementThese Terms, our Privacy Policy, and the terms shown at checkout constitute the full agreement. No verbal or outside agreements apply unless confirmed in writing.
16. Data ProtectionYour data is used only for fulfilling your order and necessary communications. For more information, see our Privacy Policy.
17. Dispute ResolutionBefore initiating formal action, you agree to contact us in good faith and allow 14 days to resolve any dispute.
18. Communication AbuseWe reserve the right to refuse service or block communication from any individual who engages in harassment, fraud, or abuse.
19. Waiver ClauseFailure to enforce any part of these Terms shall not constitute a waiver of our rights.
20. Consent DeclarationBy completing your purchase, you confirm you have read and understood our Terms and Conditions, available during checkout and at karunabadges.com/terms--conditions.html. You affirm that you agreed to them voluntarily, with sound mind, and that your purchase confirms legal acceptance of these terms.
21. Evidence & DocumentationWe reserve the right to store and present any communication, order log, tracking proof, and digital data in defense of disputes or chargebacks.
22. Intellectual PropertyAll designs, content, and logos on the Karuna Badges website are owned by us and may not be reproduced without written consent.
If you have any questions about these Terms, contact us at [email protected].
Thank you for supporting Karuna Badges – a Scout-run project dedicated to serving Scouts and Guides around the world.
Karuna Badges is a Scout run project dedicated to serving all Scouts and Guides — no matter your association, country, or section.
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HoursM-F: 10am - 4pm GMT
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+31 6 41400422
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