Karuna Badges – Full Terms and Conditions of Sale
Contact: [email protected]
Effective Date: 4 February 2025
These Terms & Conditions apply to all purchases made through www.karunabadges.com. By placing an order, you confirm you have read, understood, and agreed to these Terms as presented during checkout. If you do not agree, please do not place an order.
This is a Scout-run project. We will always act in good faith, and we expect the same in return.
1) Definitions
2) Contract Formation2.1 Your order is an offer to purchase. A legally binding contract is formed only when full payment is received and we send an order confirmation email.
2.2 We reserve the right to refuse or cancel an order where permitted by law, including pricing errors, stock errors, suspected fraud, abuse, delivery restrictions, or abnormal order patterns.
3) Pricing, Taxes, and Payment3.1 Prices are shown in GBP (£) unless stated otherwise.
3.2 Shipping charges are separate and shown at checkout.
3.3 Any applicable taxes shown at checkout are charged as displayed.
3.4 Payment must be completed in full before dispatch.
3.5 Stripe is our payment processor. We do not accept PayPal.
3.6 If bank transfer is offered for certain customers/orders, transfer fees are paid by the customer and orders ship only after funds clear.
4) Dispatch and Delivery Timeframes (Estimates Only)4.1 Most orders dispatch within 2–3 business days (excluding weekends/public holidays).
4.2 You will receive a dispatch confirmation email once shipped.
4.3 If you do not receive a dispatch confirmation within 5 business days, you must contact us promptly.
4.4 Delivery timeframes are estimates only and can vary due to customs, weather, peak seasons, strikes, security checks, and local carrier handling.
Estimated timeframes after dispatch:
5) Shipping Services, Costs, Evidence & RiskYou are responsible for selecting the shipping method that suits your needs (budget, delivery confirmation, urgency). Your chosen service affects what evidence exists in the event of a carrier issue.
5.1 Netherlands Shipping
6) Address Accuracy, Delivery Attempts, Undeliverable Parcels6.1 You are solely responsible for providing a correct, complete delivery address.
6.2 If a parcel is returned due to incorrect/incomplete address, failure to collect, refusal of delivery, or unpaid customs charges, you must pay new shipping charges for re-dispatch.
6.3 A recorded carrier delivery attempt (where applicable) constitutes performance of the delivery service.
7) Customs, Duties, and Import Charges7.1 Customers outside the Netherlands/EU are responsible for all import duties, taxes, brokerage fees, and clearance charges.
7.2 Customs delays are outside our control and do not qualify for a refund.
7.3 We cannot refund customs duties paid to your local authorities.
7.4 Refusal to pay customs charges does not entitle you to a refund. If returned, re-dispatch requires new shipping payment.
8) Missing/Lost Orders and Notification Window8.1 If you believe your order has not arrived, you must notify us within 45 calendar days from dispatch.
8.2 After 45 days, the order is considered complete and no further claim will be accepted.
8.3 We will always listen and investigate where possible, but your selected service determines what evidence exists.
9) Returns, Refunds, and CancellationsWe aim to be fair, clear, and consistent.
9.1 Cancellation Before ShippingYou may cancel an order before dispatch without penalty. Once dispatched, returns apply.
9.2 Return EligibilityReturns must meet all conditions:
9.6 Strict Time LimitNo refunds, replacements, or disputes will be accepted after 45 calendar days from dispatch, except where mandatory consumer law requires otherwise.
9.7 EU/UK Statutory RightsNothing in these Terms limits mandatory consumer rights where applicable. Where the EU/UK 14-day withdrawal right applies, it applies to eligible items only and does not apply where lawful exemptions apply (including custom-made goods). A model withdrawal form is available upon request.
10) Custom Badge Orders (Production Terms)10.1 Customer must provide artwork/concept, size, quantities, and any deadlines.
10.2 A £50 non-refundable design deposit applies for new digitisation/design work.
10.3 Full payment and written approval are required before production begins. No changes after approval.
10.4 Cancellation after design begins incurs £350 per design (and per section if multi-part).
10.5 Production timelines are estimates and may vary.
10.6 Custom orders are not returnable unless faulty.
11) Intellectual Property, Licensed Designs, and Permissions11.1 Karuna Badges original designs, photos, text, and content are our intellectual property unless stated otherwise.
11.2 Some designs, names, symbols, or artwork elements may be protected by third-party rights and are used with permission, license, or lawful authorization where required.
11.3 Customers may not reproduce, distribute, modify, resell, or commercially exploit any Karuna Badges design/photo/content without written permission.
11.4 All third-party marks remain property of their owners.
11.5 If you believe content infringes your rights, contact [email protected] with proof and we will review promptly.
12) Chargebacks, Disputes, and Fraud (Important)We always prefer to resolve issues directly and fairly.
12.1 You agree to contact us first and allow a reasonable opportunity to investigate before contacting your bank.
12.2 Card chargebacks typically generate an automatic penalty fee to us of approximately £30, regardless of whether the order value is £5 or £1,000, and this may apply even before a decision is made.
12.3 We reserve the right to submit full evidence to dispute any chargeback, including order logs, dispatch records, carrier records, customer communications, IP/device signals, and proof that these Terms were presented at checkout.
12.4 If a chargeback is initiated in bad faith (including where a customer refuses reasonable resolution options or retains goods without returning them where return is required), we reserve the right to restrict future purchases and pursue lawful recovery of fees and costs where permitted.
13) Limitation of Liability13.1 We are not liable for indirect, special, or consequential losses.
13.2 Our total liability for any claim shall not exceed the value of the product in question.
13.3 We are not liable for customs delays, duties, or carrier delays outside our control.
14) Personal Use / ResaleProducts are for personal use only unless a separate distribution agreement is signed.
15) NoticesAll formal correspondence must be sent to [email protected].
16) Force MajeureWe are not liable for events beyond our control including pandemics, postal strikes, customs delays, acts of God, war, embargoes, or government actions.
17) Governing Law and JurisdictionThese Terms are governed by the laws of the Emirate of Dubai and applicable federal laws of the UAE, without prejudice to mandatory consumer protections that may apply based on your country of residence. Proceedings shall be brought in the competent courts of Dubai, except where mandatory consumer law requires otherwise.
18) Dispute ResolutionBefore formal proceedings, you agree to contact us in good faith and allow 14 days to attempt resolution by email.
19) Communication AbuseWe may refuse service or block communication where there is harassment, threats, fraud, or abuse.
20) WaiverFailure to enforce any part of these Terms is not a waiver of our rights.
21) Consent DeclarationBy completing your purchase, you confirm you read and accepted these Terms presented at checkout and online. Completing payment constitutes acceptance.
22) Evidence & DocumentationWe may store and present communications, order logs, carrier proofs, and digital data to defend disputes or chargebacks.
23) Privacy PolicyYour personal data is handled according to our Privacy Policy, which forms part of these Terms.
If you have questions, contact [email protected].
Thank you for supporting Karuna Badges.
Contact: [email protected]
Effective Date: 4 February 2025
These Terms & Conditions apply to all purchases made through www.karunabadges.com. By placing an order, you confirm you have read, understood, and agreed to these Terms as presented during checkout. If you do not agree, please do not place an order.
This is a Scout-run project. We will always act in good faith, and we expect the same in return.
1) Definitions
- “Customer”, “you”, “your”: the purchaser.
- “Company”, “Karuna Badges”, “we”, “us”, “our”: Karuna Badges LLC.
- “Goods”: any products sold on our website, including badges, memorabilia, and custom-produced items.
- “Dispatch”: when a parcel is handed to the carrier and marked shipped in our system.
- “Tracked”: a service that provides carrier scans and delivery confirmation where available.
- “Untracked”: a service with no tracking scans and no delivery confirmation.
2) Contract Formation2.1 Your order is an offer to purchase. A legally binding contract is formed only when full payment is received and we send an order confirmation email.
2.2 We reserve the right to refuse or cancel an order where permitted by law, including pricing errors, stock errors, suspected fraud, abuse, delivery restrictions, or abnormal order patterns.
3) Pricing, Taxes, and Payment3.1 Prices are shown in GBP (£) unless stated otherwise.
3.2 Shipping charges are separate and shown at checkout.
3.3 Any applicable taxes shown at checkout are charged as displayed.
3.4 Payment must be completed in full before dispatch.
3.5 Stripe is our payment processor. We do not accept PayPal.
3.6 If bank transfer is offered for certain customers/orders, transfer fees are paid by the customer and orders ship only after funds clear.
4) Dispatch and Delivery Timeframes (Estimates Only)4.1 Most orders dispatch within 2–3 business days (excluding weekends/public holidays).
4.2 You will receive a dispatch confirmation email once shipped.
4.3 If you do not receive a dispatch confirmation within 5 business days, you must contact us promptly.
4.4 Delivery timeframes are estimates only and can vary due to customs, weather, peak seasons, strikes, security checks, and local carrier handling.
Estimated timeframes after dispatch:
- Netherlands: 1–5 working days
- Europe: 5–10 working days
- North America, Africa, Asia: 10–15 working days
- Australia, New Zealand, South America: 15–30 working days
5) Shipping Services, Costs, Evidence & RiskYou are responsible for selecting the shipping method that suits your needs (budget, delivery confirmation, urgency). Your chosen service affects what evidence exists in the event of a carrier issue.
5.1 Netherlands Shipping
- PostNL Letterbox Tracked: Flat Rate £6.00 per order
Includes tracking number after dispatch, carrier scans in transit, delivery scan where available. - PostNL Untracked: Flat Rate £3.00 per order
No tracking, no transit scans, no delivery confirmation.
- International PostNL (No Tracking):
- Up to 0.3 kg: £4.99
- 0.301 kg to 0.99 kg: £6.99
- 1 kg to 2 kg: £9.99
- 2.01 kg and above: £14.99
No tracking, no scans, no delivery confirmation.
- Up to 0.3 kg: £4.99
- International Tracked Postage via PostNL:
- 0 kg to 1.5 kg: £9.99
- 1.5 kg to 2.5 kg: £14.99
- 2.5 kg and above: £24.99
Tracking after dispatch; carrier scans and delivery confirmation where available.
- 0 kg to 1.5 kg: £9.99
- DHL Express: Flat Rate £39.99 per order
Premium courier service with tracking and signature where available.
- For tracked services, carrier delivery confirmation, delivery scan, GPS/courier confirmation, or equivalent carrier record (including delivery attempt where applicable) constitutes proof of fulfilment.
- For untracked services, the service does not generate tracking evidence. By selecting untracked shipping, you acknowledge that evidence options are limited because the service itself does not produce tracking records.
6) Address Accuracy, Delivery Attempts, Undeliverable Parcels6.1 You are solely responsible for providing a correct, complete delivery address.
6.2 If a parcel is returned due to incorrect/incomplete address, failure to collect, refusal of delivery, or unpaid customs charges, you must pay new shipping charges for re-dispatch.
6.3 A recorded carrier delivery attempt (where applicable) constitutes performance of the delivery service.
7) Customs, Duties, and Import Charges7.1 Customers outside the Netherlands/EU are responsible for all import duties, taxes, brokerage fees, and clearance charges.
7.2 Customs delays are outside our control and do not qualify for a refund.
7.3 We cannot refund customs duties paid to your local authorities.
7.4 Refusal to pay customs charges does not entitle you to a refund. If returned, re-dispatch requires new shipping payment.
8) Missing/Lost Orders and Notification Window8.1 If you believe your order has not arrived, you must notify us within 45 calendar days from dispatch.
8.2 After 45 days, the order is considered complete and no further claim will be accepted.
8.3 We will always listen and investigate where possible, but your selected service determines what evidence exists.
9) Returns, Refunds, and CancellationsWe aim to be fair, clear, and consistent.
9.1 Cancellation Before ShippingYou may cancel an order before dispatch without penalty. Once dispatched, returns apply.
9.2 Return EligibilityReturns must meet all conditions:
- Return request initiated within 14 days of delivery
- Items unused and in new, sealable condition
- Returns received within 14 days after notification
- Return shipping paid by customer and at customer’s risk (tracked return strongly recommended)
- Memorabilia/collector items
- Clearance/sale items
- Opened/used items
- Custom-produced items (see Custom Terms)
- Refunds (if approved) are processed within 14 days after we receive and inspect returned goods.
- If return is due to our error or confirmed defect: refund item cost + reasonable return postage (with proof).
- If return is due to customer choice/error: refund item cost only; original shipping is not refundable.
- Refunds are issued to the original payment method only.
9.6 Strict Time LimitNo refunds, replacements, or disputes will be accepted after 45 calendar days from dispatch, except where mandatory consumer law requires otherwise.
9.7 EU/UK Statutory RightsNothing in these Terms limits mandatory consumer rights where applicable. Where the EU/UK 14-day withdrawal right applies, it applies to eligible items only and does not apply where lawful exemptions apply (including custom-made goods). A model withdrawal form is available upon request.
10) Custom Badge Orders (Production Terms)10.1 Customer must provide artwork/concept, size, quantities, and any deadlines.
10.2 A £50 non-refundable design deposit applies for new digitisation/design work.
10.3 Full payment and written approval are required before production begins. No changes after approval.
10.4 Cancellation after design begins incurs £350 per design (and per section if multi-part).
10.5 Production timelines are estimates and may vary.
10.6 Custom orders are not returnable unless faulty.
11) Intellectual Property, Licensed Designs, and Permissions11.1 Karuna Badges original designs, photos, text, and content are our intellectual property unless stated otherwise.
11.2 Some designs, names, symbols, or artwork elements may be protected by third-party rights and are used with permission, license, or lawful authorization where required.
11.3 Customers may not reproduce, distribute, modify, resell, or commercially exploit any Karuna Badges design/photo/content without written permission.
11.4 All third-party marks remain property of their owners.
11.5 If you believe content infringes your rights, contact [email protected] with proof and we will review promptly.
12) Chargebacks, Disputes, and Fraud (Important)We always prefer to resolve issues directly and fairly.
12.1 You agree to contact us first and allow a reasonable opportunity to investigate before contacting your bank.
12.2 Card chargebacks typically generate an automatic penalty fee to us of approximately £30, regardless of whether the order value is £5 or £1,000, and this may apply even before a decision is made.
12.3 We reserve the right to submit full evidence to dispute any chargeback, including order logs, dispatch records, carrier records, customer communications, IP/device signals, and proof that these Terms were presented at checkout.
12.4 If a chargeback is initiated in bad faith (including where a customer refuses reasonable resolution options or retains goods without returning them where return is required), we reserve the right to restrict future purchases and pursue lawful recovery of fees and costs where permitted.
13) Limitation of Liability13.1 We are not liable for indirect, special, or consequential losses.
13.2 Our total liability for any claim shall not exceed the value of the product in question.
13.3 We are not liable for customs delays, duties, or carrier delays outside our control.
14) Personal Use / ResaleProducts are for personal use only unless a separate distribution agreement is signed.
15) NoticesAll formal correspondence must be sent to [email protected].
16) Force MajeureWe are not liable for events beyond our control including pandemics, postal strikes, customs delays, acts of God, war, embargoes, or government actions.
17) Governing Law and JurisdictionThese Terms are governed by the laws of the Emirate of Dubai and applicable federal laws of the UAE, without prejudice to mandatory consumer protections that may apply based on your country of residence. Proceedings shall be brought in the competent courts of Dubai, except where mandatory consumer law requires otherwise.
18) Dispute ResolutionBefore formal proceedings, you agree to contact us in good faith and allow 14 days to attempt resolution by email.
19) Communication AbuseWe may refuse service or block communication where there is harassment, threats, fraud, or abuse.
20) WaiverFailure to enforce any part of these Terms is not a waiver of our rights.
21) Consent DeclarationBy completing your purchase, you confirm you read and accepted these Terms presented at checkout and online. Completing payment constitutes acceptance.
22) Evidence & DocumentationWe may store and present communications, order logs, carrier proofs, and digital data to defend disputes or chargebacks.
23) Privacy PolicyYour personal data is handled according to our Privacy Policy, which forms part of these Terms.
If you have questions, contact [email protected].
Thank you for supporting Karuna Badges.
Karuna Badges is a Scout run project dedicated to serving all Scouts and Guides — no matter your association, country, or section.
|
HoursM-F: 10am - 4pm GMT
|
+31 6 41400422
|
|